Ticket Settings control how tickets are created, managed, and displayed in your helpdesk. Configuring these settings helps you standardize workflows and ensure consistent ticket handling across your team. Before You Begin Steps What Happens Next Quick Tips

Specialists are agents with specific expertise who handle particular types of tickets. Assigning specialists helps ensure tickets are handled by the most suitable person, improving resolution speed and quality. Before You Begin Steps What Happens Next Quick Tips

Supervisors are responsible for overseeing tickets, monitoring team performance, and handling escalations. Assigning supervisors ensures proper control and faster resolution of critical issues. Before You Begin Steps What Happens Next Quick Tips

Sub-Categories help you break down categories into more specific types of issues. This makes ticket classification more accurate and helps route tickets to the right specialists faster. Before You Begin Steps What Happens Next Quick Tips

Helpdesk Categories help you organize tickets based on departments, issue types, or services. This makes it easier to route tickets to the right team and manage them efficiently. Before You Begin Steps What Happens Next Quick Tips Use categories to match your actual team structure